Please find answers to these Frequently Asked Questions:
1). What Currency is used in your Store and what Payment Methods do you accept?
All our products are priced in US $ Dollars. Our system will automatically convert this price into your local currency at the conversion rate of your issuing credit card company if a different currency is used. We accept Visa (Credit or Debit), MasterCard, Discover, American Express and also PayPal.
2). How much do you charge for Shipping?
We charge a Flat Fee shipping rate of $4.95 within the USA/Canada and $9.95 for International Shipping, no matter how many items are in your Order! We also offer FREE SHIPPING on all Orders over $50!
3). What happens after I place my Order and how long will it take to receive my Order?
After you place an Order with us, you will receive an automated "Confirmation" email from us. We will then submit your order for Processing usually within 12 hours. If you DO NOT recieve this email from us immediately, please check your SPAM folder. If you are using a @gmail.com email address please check the "Promotions Tab" in your Inbox for our email. If you still did not receive an email from us, please contact us at email@example.com.
It usually takes 3-5 days to process your order, at which time it will then be "Shipped" and a 2nd email will automatically be emailed to you along with your Tracking ID. You can use this Tracking ID to check the status of your order on our website on the "TRACK MY ORDER" web page. Please allow 2-5 days for the system to generate your Tracking ID. In order to provide our Customers with great low prices, Uber Gear Global sources products from around the world so shipping times can very widely however once your order has been shipped it usually arrives within 7-12 Business Days (USA orders). Please note that for International Orders, the shipping time can vary depending on the country. In order to offer our Customers the lowest possible price, we use the most expedient and cost effective carriers for all our products. For International Orders (outside of North America) the expected shipping time will be displayed on the Checkout page and will vary depending on the country being shipped to.
4). Can I Track my Order?
Yes! We have just added a new self-serve feature which allows our Customers to track their own Orders. Just go to "TRACK MY ORDER" on our main home page with the Tracking ID which is emailed automatically once your Order has been shipped. Please note that it may take 2-5 days from the time you first receive your "Tracker" for the system to generate the first tracking info. If your Tracker ID contains the prefix "LN", then select "China EMS (ePacket)" as your carrier.
5). My Order is still in the "Sorting Center" and has not moved for several days, whats going on?
This is perfectly normal! The Sorting Center is where all the action takes places as it is where all the packages, well, "get sorted"! Add it is often the longest part of the journey to your doorstep, as the next step after the Sorting Center - (for USA orders) is the USPS! Once your package hits the USPS it will travel quickly (matter of days) from the Regional Center to your local Distribution Center and then to your doorstep. International Orders will use local domestic carriers once your package clears customs. Please note that once your Order has been placed "in the system", it is in total control of the carrier (i.e. we have no control on the timing). But rest assured, as per our "100% Customer Satisfaction Guarantee" - we Guarantee Your Order will arrive - or your money back. Please see our "Refund Policy" for more detail.
6). Can I Change or Cancel my Order?
To Change or Cancel an Order, please contact us immediately at firstname.lastname@example.org and be sure to include 1). your Order Number 2). correct shipping address and 3). description of the Change (e.g. color) as we can often change the Order - if we have not entered Your Order for processing yet. Please note that once your Order has been processed it can not be changed. Please see our "Refund Policy" for more detail.
7). Do you Offer a Refund?
We want our Customers to be happy with their online purchases so we offer a Full Refund or Replacement if a product is not delivered, is damaged or broken. If the item received is not the same as the item that was displayed a Partial or Full Refund will be offered. For full details, please see our "Refund Policy"
8). What data to you collect from me?
9). Do I have to pay Import, Duties and Customs Taxes?
This entirely depends on the Country where you reside and can vary greatly. US Residents are allowed an import tax exemption of several hundred dollars while the allowance for Canadian Residents is much lower. Canadian Customers will be charged the standard 5% GST which is applicable to every import into Canada. Please check directly with your local customs Official if you require further clarification.
International orders are subject to import, duties, and customs taxes, which are applied once your shipment reaches the Country of Destination, therefore we cannot predict what your particular charges may be.
For more information regarding your country's Custom Policies please contact your local customs office. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local carrier may be able to provide you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.
10). Do you have an email address or phone number I can contact you in case I have any more questions?
Of course we do! The easiest way is by "Live Chat" via Facebook Messenger located at the bottom right hand side of our website, on email: email@example.com or by phone: +1 (587) 887-8758