Thank-You for inquiring about our Refund Policy.
We here at Uber Gear Global strive to ensure that our Customers receive the Quality of Goods that they expect which is why we offer a "100% Satisfaction Guarantee".
Damaged or Missing Goods
Should your Goods not arrive or be damaged upon arrival we will Replace or Refund Your Order at no additional charge to you.
Goods Not as Advertised
Should your Goods not be as advertised, please reach out to us within 30 days with your concern so that we can work out a solution that is 100% satisfactory to you, which may include replacement with another item, partial or full refund.
Eligibility for Return
To be eligible for a return, your item must be unused and in the same condition that you received it and should be in the original packaging. Please contact us first for a Return Authorization and do not attempt to ship directly back to the manufacturer. The reason we request that you contact us first is to determine the best possible solution for you as a Valued Customer, as Customer Service is paramount to our brand which is why we deal with these situations on a case by case basis.
To complete your return, we will require a receipt or proof of purchase.
Please note that if 30 days have elapsed since your purchase and you have not reached out to contact us, it may be difficult to offer you a full refund or exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will advise on the status of your refund.
Once approved your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If your refund was authorized and you still haven't received it, first check your bank account again.
Then contact your credit card company, as it may take several days before your refund is officially posted depending on the institution.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us by using our contact form.
Defective or damaged items will be replaced at no additional charge to you. We normally do not offer exchanges, but if you feel that you need to exchange it for the same item, please contact us so that we can find a solution that works for you.
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified of your return.
To return your product, please contact us for return authorization and return shipping address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance as we can not guarantee that we will receive your returned item.
CBD Product Refunds 30-Day Satisfaction Guarantee
At Uber Gear Global, we stand behind our CBD product line and back it up with a 30-Day Satisfaction Guarantee. If you are not completely satisfied with one of our CBD products, please feel free to reach out to us within 30 days from your purchase to request a refund or to make an exchange for a different product, as long as the package and/or labeling has not been destroyed, damaged, or otherwise tampered with.
As mentioned above, the customer is responsible for return shipping costs, and products MUST be returned prior to receiving a refund.
In this complex technological world we live in, we understand that despite best intentions, sometimes things just go wrong. We here at Uber Gear Global want to "do right" by our Customers, which is why we offer a "100% Satisfaction Guarantee" with not only your purchase but your online experience with us.
Thank-you for visiting our website and we hope we can add you to our Long List of Happy Customers!
Your Uber Gear Global Team